HR Elevated

The Levels of Listening A number of years ago, it was pointed out to me that the word 'listen' contains the exact same letters as the word 'silent.' I’ve often wondered if it's a coincidence or serendipity. Either way, it works nicely. It was also pointed out to me by a great mentor, Tom Shimizu, that most of us were born to listen. We came into this world with two ears, two eyes and one mouth. He then added, “Keep the ratio in mind.” What impressed me then, and still does now, is Tom’s impeccable example in modeling this critical characteristic. He was truly a master listener.  Some years later, I had the opportunity to learn more about listening from the well-known author and business leader, Stephen R. Covey. In his writings and trainings, he pointed out that there is more to it than either listening or not. There are actually five levels of listening: ignoring, pretending, selective listening, attentive listening and empathic listening. Ignoring is the ...

"Crucial Conversations" Book Review “Crucial Conversations” by Patterson, Grenny, McMillan and Switzler is not a book that should be glanced over. When you really immerse yourself in this book, you’ll find that it holds immense value in developing professional and personal communications. After reading this review, I hope that you will have a desire to dive into the book and learn from those who are masters of crucial conversations. One of the best qualities of “Crucial Conversations” is its simplicity. Even the definition of a crucial conversation is easy to follow, defined as, “One in which opinions vary, stakes are high and emotions run strong.” The book also has a straightforward approach to tackling some of the most important, yet potentially volatile, communications. It is both a relief and tremendously valuable in today’s world.  Throughout the book, there is a consistent focus on the whole reason for engaging in a crucial conversation, ...